Dr Gandluru was extremely professional and empathetic. Our teenage daughter, who is generally very guarded and unwilling to talk to strangers about herself, said that she felt fully at ease with her and really enjoyed their conversation. Dr Gandluru also took the time to listen carefully to our views, concerns and experiences, and, when she had made her diagnosis, to explain the next steps in our daughter’s treatment. We cannot thank Dr Gandluru enough, as we all now feel that there is a new beginning ahead of us and are excited about the future. We are also very grateful to the clinic’s manager, whose communication was always prompt and helpful. We would highly recommend this practice, as it is clear that professional knowledge, and patient care, support and wellbeing are at the very core of their ethos.