What is the overall cost of a Virtual Child/Adolescent ADHD Assessment?

NoDescriptionCostTime1A virtual Child/Adolescent ADHD assessment1. This includes a full report, including diagnosis and treatment plan.2. The first free medication prescription. 3. A free Shared Care Agreement with your GP (if required).£1,24560-90 Mins2Following diagnosis, medication titration involves follow-up consultations costing. £150 - £325 per 15-minute session. Titration can last between 8 and 12 weeks and potentially require multiple visits, depending on your response. to the medication. Our goal is to complete this process as quickly and safely as possible.£150 - £32515 Mins3ADHD medication, being a controlled substance, requires a monthly prescription. If the patient isn’t transferred to the NHS under a shared care agreement, there will be an approximate monthly cost of £45 per repeat prescription.£45 per month4According to the NICE guidelines, the treatment response for all ADHD drugs should be reviewed every 6 months at £590 per 30-minute session. (This review includes a comprehensive assessment of clinical needs, benefits, and side effects, taking into account the views of the patient and carers, the effect of missed doses, planned dose reductions, and brief periods of no treatment.)£590 every 6 Months30 mins Once you have subscribed to our secure portal at Harley Mind Care, you will have access for life. We will provide the following services. NoTypePatient Portal Lifetime benefits1Patient PortalYou will have access to view and upload documents, billing activity, reports, and Educational resources (see below)2Automated RemindersWe will send out automated reminders for appointments, questionnaires, and 6-monthly reviews.3Educational ResourcesWe will upload educational videos on managing ADHD and pamphlets to assist you in things like monitoring your blood pressure and other health-related matters.4CommunicationsPortal, Email, Telephone, WhatsApp, Telegram and Messenger.

What is the overall cost of a Virtual Adult ADHD Assessment?

NoDescriptionCostTime1A virtual Adult ADHD assessment1. This includes a full report, including diagnosis and treatment plan.2. The first free medication prescription.3. A free Shared Care Agreement with your GP (if required).£75060-90 Mins2Following diagnosis, medication titration involves follow-up consultations costing. £150 per 15-minute session. Titration can last between 8 and 12 weeks and potentially require multiple visits, depending on your response. to the medication. Our goal is to complete this process as quickly and safely as possible.£15015 Mins3ADHD medication, being a controlled substance, requires a monthly prescription. If the patient isn’t transferred to the NHS under a shared care agreement, there will be an approximate monthly cost of £45 per repeat prescription.£45 per month4According to the NICE guidelines, the treatment response for all ADHD drugs should be reviewed every 6 months at £300 per 30-minute session. (This review includes a comprehensive assessment of clinical needs, benefits, and side effects, taking into account the views of the patient and carers, the effect of missed doses, planned dose reductions, and brief periods of no treatment.)£300 every 6 Months30 mins Once you have subscribed to our secure portal at Harley Mind Care, you will have access for life. We will provide the following services. NoTypePatient Portal Lifetime benefits1Patient PortalYou will have access to view and upload documents, billing activity, reports, and Educational resources (see below)2Automated RemindersWe will send out automated reminders for appointments, questionnaires, and 6-monthly reviews.3Educational ResourcesWe will upload educational videos on managing ADHD and pamphlets to assist you in things like monitoring your blood pressure and other health-related matters.4CommunicationsPortal, Email, Telephone, WhatsApp, Telegram and Messenger.

Complaints

Your Feedback is Important to Us

At Harley Mind Care Psychiatrists, we’re committed to offering high-quality psychiatric care. If you have concerns about our services or experiences you’ve had with our staff, we want to know.

Contact Information

DR HARNEET HUNDAL, Registered Manager

Quick Guide to Our Complaints Procedure

Contact Us ASAP: Let us know about your complaint as soon as possible. We’ll acknowledge it within 3 working days.
Investigation: We’ll review the matter thoroughly.
Regular Updates: If the investigation takes longer than 10 days, we’ll keep you updated.
Final Response: You’ll receive a detailed answer.
Independent Review: If you’re not satisfied, an independent body can review your case.

Complaints procedure:

We aim to provide high-quality service to all our users. However, if you are unhappy with any aspect of our service or our practitioners, please let us know as soon as possible.
Stage 1 – You can contact us by email at complaints@harleymindcare.com or by phone at 0207 047 8888. We will acknowledge your complaint within 3 working days and try to resolve it within 10 days.
Stage 2 – If you are still dissatisfied with the outcome or seek arbitration you can contact the Independent Doctors Federation (IDF). Please contact a member of the IDF team on 020 3696 4080, or email at info@idf.uk.net.
Stage 3 – If you are still dissatisfied you can take the complainant to ISCAS for final adjudication. To find out more about ISCAS, including full documentation relating to the patient complaints process, please visit the ISCAS website here.

Details of Our Complaints Procedure

We aim to provide high-quality service to all our users. However, if you are unhappy with any aspect of our service or our practitioners, please let us know as soon as possible.
Stage 1 – You can contact us by email at complaints@harleymindcare.com or by phone at 0207 047 8888. We will acknowledge your complaint within 3 working days and try to resolve it within 10 days.
Stage 2 – If you are still dissatisfied with the outcome or seek arbitration you can contact the Independent Doctors Federation (IDF). Please contact a member of the IDF team on 020 3696 4080, or email at info@idf.uk.net.
Stage 3 – If you are still dissatisfied you can take the complainant to ISCAS for final adjudication. To find out more about ISCAS, including full documentation relating to the patient complaints process, please visit the ISCAS website here.

Timeframe for Complaints

General Rule: Within 12 months of the incident or its discovery.
Exceptions: Dr. HARNEET KAUR HUNDAL has the discretion to extend the time limit in specific cases.

Steps After Your Complaint

Immediate Action: We try to resolve all issues immediately.
Written Format: If we can’t resolve it immediately, you’ll be asked to submit a written complaint.
Acknowledgement: We’ll confirm receipt of your complaint within 3 working days.

Detailed Investigation

A full investigation involving documentation and logs.
Outside sources may be contacted with your signed consent.

Unreasonable or Aggressive Complaints

Managed by senior-level staff.
Contact and behaviour guidelines will be specified.

Safeguarding

Staff dealing with complaints have Level 2 Safeguarding training and undergo a DBS check.

Safeguarding

A detailed final response will be provided.
An offer for further reconciliation will be made if you’re unsatisfied.

Independent Review

Conducted by the Independent Doctors Federation (IDF) and Independent Sector Complaints Adjudication Service (ISCAS).
IDF – Please contact a member of the IDF team on 020 3696 4080, or email at info@idf.uk.net.
ISCAS – To find out more including full documentation relating to the patient complaints process, please visit the ISCAS website here.

Your Privacy Matters

Your complaint details will be kept confidential, separate from your medical records, in compliance with GDPR & Data Protection Act 2018.

Annual Review

We conduct an annual review of complaints to continuously improve our services.

No	Description	Cost	Time
1	A virtual Child/Adolescent ADHD assessment 1. This includes a full report, including diagnosis and treatment plan. 2. The first free medication prescription. 3. A free Shared Care Agreement with your GP (if required).	£1,245	60-90 Mins
2	Following diagnosis, medication titration involves follow-up consultations costing. £150 - £325 per 15-minute session. Titration can last between 8 and 12 weeks and potentially require multiple visits, depending on your response. to the medication. Our goal is to complete this process as quickly and safely as possible.	£150 - £325	15 Mins
3	ADHD medication, being a controlled substance, requires a monthly prescription. If the patient isn’t transferred to the NHS under a shared care agreement, there will be an approximate monthly cost of £45 per repeat prescription.	£45 per month
4	According to the NICE guidelines, the treatment response for all ADHD drugs should be reviewed every 6 months at £590 per 30-minute session. (This review includes a comprehensive assessment of clinical needs, benefits, and side effects, taking into account the views of the patient and carers, the effect of missed doses, planned dose reductions, and brief periods of no treatment.)	£590 every 6 Months	30 mins

Once you have subscribed to our secure portal at Harley Mind Care, you will have access for life. We will provide the following services.

No	Type	Patient Portal Lifetime benefits
1	Patient Portal	You will have access to view and upload documents, billing activity, reports, and Educational resources (see below)
2	Automated Reminders	We will send out automated reminders for appointments, questionnaires, and 6-monthly reviews.
3	Educational Resources	We will upload educational videos on managing ADHD and pamphlets to assist you in things like monitoring your blood pressure and other health-related matters.
4	Communications	Portal, Email, Telephone, WhatsApp, Telegram and Messenger.